Upload, reject, fix, repeat.
Visits live in one place, notes in another, and the claim export is a Sunday-night rebuild.
NDIS care ops for Australian providers
Run the shift. Keep the trail. Get paid without the scramble.
Rostiq helps providers and support workers manage participant supports, rostering, group services, offline GPS visits, and claim-ready exports in one calm operational workspace that is ready to show an auditor.
30-day free trial — no payment to start. After trial we price on staff + houses — no 20-user floor.
Provider operations software. Not a participant marketplace.
Today
Morning groupLive
Check-inGPS / offline
Budget remainingCore / CB / Capital
Budget
$2,480Remaining
93%Utilised
4Visits queued
ExportReady
Ratio drift.
One worker, several participants — and the roster doesn’t match what you can defend or claim.
Notes that don’t sync.
Apps hang, false-saves, or force workers online when the house Wi‑Fi is dead.
How it works
From roster to claim file — without Excel
One operational record. Staff coordinate. Workers deliver. Billing exports what was actually completed.
1
Book & roster
Individual and group supports, recurrence, publish drafts, assign with live availability.
2
Deliver in the field
Workers open the shift brief, check in / complete on mobile — including offline queue with retry.
3
Review attendance
Staff approve GPS/sync exceptions; adjust or record paper visits when needed (audited).
4
Pay & export
Payment batches for contractors; select completed visits → export → plan-manager file.
Ease of operations
Built for the real shape of delivery
Participants & plans
Onboard once. Work from the live participant record.
Multi-step onboarding, support plans moving draft → active → archive, and live budget visibility while you operate — not only at claim time.
Wizard progressBudget pills
Participant recordActive
Core
CB
Capital
Roster boardMulti-participant
Group shiftAssigned
TravelNeeds review
Free / Busy / LeaveProtected
Roster
Book the real shape of the day — including group shifts.
Standing or ad-hoc jobs, unified booking, group shifts, recurrence, and this-and-future splits. Assign workers with clear availability labels and protection against double-booking the same worker.
Workforce
Invite, approve, and keep screening current.
Invite contractors with required credential categories, review evidence, and manage engagement status from invited → active. Sensitive IDs stay encrypted and APIs return masked values.
Can’t treat expired screening as “someone else’s problem” at publish time — credentials are part of ops, not a side folder.
CredentialsReview needed
Police checkAccepted
First aidExpiring
Driver licenseMasked
Shift briefMobile
AllergiesOK
BSPVisible
Access notesMap
Worker brief
Walk in prepared — allergies, BSP, risks, access notes.
Workers see the clinical shift brief, custom visit forms after check-in, and can open in Maps from the visit. The mobile workflow stays useful even when signal is patchy.
Field / mobile proof
Field work that still works when the signal doesn’t
Reliable field ops
- Offline check-in / complete with durable queue, retry, and pending / failed sync chips
- Enforceable GPS geofencing per site or branch
- Web check-in blocked when the visit requires the mobile app with location
- Staff attendance review of GPS exceptions and sync conflicts
Key message
Rostiq keeps field records honest without pretending to be something it isn’t. The goal is clear, auditable delivery — not inflated EVV language.
✓Offline-first working style
✓GPS review before trust
✓Sync conflict visibility
Auditability
Built so you can show your working
Smooth ops aren’t enough if you can’t defend the trail. Rostiq keeps delivery, time, and export actions connected.
✓Visit time comes from check-in / complete, or staff-recorded paper visit with reason
✓Attendance exceptions reviewed by staff before you trust the record
✓Invoice export from completed visits to export file
✓MMM tiers from postcode with manual override
✓Group claiming with equal split or allocated share
✓Budget ledger debits on finalise and credits on void
✓RBAC across owner, admin, supervisor, contractor and more
✓Notification feed for assignments, invites, and sharing access
Evidence pack
Visit timeVerified
GPS exceptionStaff review
Claim exportReady
Budget ledgerCurrent
Who it’s for
Start here. Don’t force a bad fit.
Start here
- Registered or enrolling NDIS providers
- Providers coordinating staff and contractors across branches
- Teams drowning in spreadsheet roster → notes → export rebuilds
- Operators who need offline mobile visits and a clean export path to plan managers
Not the first wedge
- Participant marketplaces / platforms
- Pure allied-health clinic PMS shoppers
- Providers who need eMAR, court-EVV, or SCHADS payroll day one
Get started
Start your free trial with Rostiq
Trial
Register your organisation
Start the onboarding flow, invite your team, and run a real roster → visit → export workflow in the product.
FAQ
Buying questions, not product trivia
Do you connect to PRODA or export claims?+
Today: select completed visits → export → plan-manager file.
Employees or contractors?+
Built for provider staff coordinating contractors and field workers on mobile.
SIL — weekly package vs hourly supports?+
Group shifts with multi-participant booking and claim splits on export.
Who is this not for?+
Participant marketplaces, pure allied-health PMS shoppers, and buyers who need eMAR, court-EVV, or SCHADS payroll day one.
What happens after I register?+
30-day trial starts at registration. Suggested first-value path: add one house / three participants → publish one group shift → complete a visit → export the completion file.
Is there a staff minimum?+
No 20–30 seat enterprise floor. Aimed at mid-size providers who can’t clear legacy platform minima.